Alison Capstick MBACP (Snr. Accred) Counselling, Psychotherapy and Supervision in North Leeds

Privacy Policy


- I am the Data Controller, which means that only I have access to the information that I keep. I am registered with the ICO (Registration Number ZA261231) and I am GDPR compliant.

- I keep your personal details (name, address, phone and email contact information and GP details) in a lockable filing cabinet, together with your signed consent form.

- I keep anonymised factual notes of themes covered and/or session content separately as an aide memoire.

- I am required by my insurers to keep my client records for seven years after the end of counselling, after which time they will be securely destroyed.

- We may have email contact, and if so your email address and copies of any emails we may have exchanged will be on my server.

- Your phone number is stored along with your Christian name on a (non-smart) phone so that I can remind you about our sessions and we can let each other know about any delays and/or cancellations. I may also contact you by text about any missed payments.

- The information that I store will not be shared with third parties, unless there is an immediate risk of harm to self or others, or I am required to breach confidentiality by law (eg, terrorism, drug money laundering or via court order for disclosure). In such a case, every effort would be made to discuss this with you first.

- As a Senior Accredited Counsellor/Psychotherapist with the British Association for Counselling and Psychotherapy I work within their Ethical Framework for the Counselling Professions. You can see the framework and the BACP complaints procedure at www.bacp.co.uk/

- I receive regular supervision for my counselling work and no client is identified by their full name to my Supervisor.

- You have the right to withdraw from my services at any time. For more information on your rights under GDPR legislation, including information on erasure or complaints please contact the Information Commissioner's Office. Click here for details.

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